Return Policy

Consumers have a right of withdrawal according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed:

As the shop exclusively sells handmade products that have been specially produced for the customer, a right of revocation is excluded.

You have 7 days from delivery of the goods to return the item in its original condition to the seller. If you have submitted the return in writing to the seller, we must refund to you all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), at the latest within fourteen days from the day on which we have received the goods back.

For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

You must return or hand over the goods to us without delay and in any case no later than 7 days from the day on which you received the goods. The deadline is met if you send the goods before the end of the 7-day period.

You shall bear the direct costs of returning the goods. The direct costs of returning the goods are estimated at a maximum of approximately 350 euros for each such item with regard to such goods which, due to their nature, cannot be returned to us normally by post (forwarding goods).

You must pay for any loss in value of the goods.